DownUp

1. Information We Collect

We may collect the following types of data:

• Full name.
• Email address.
• Phone number.
• Profile picture.
• Identity documents for verification.
• Selfie photos for identity verification.
• Account data and platform activity.
• Payment and transaction information.

2. How We Use Information

• Create and manage user accounts.
• Verify identity and prevent fraud.
• Execute and organize financial transactions.
• Improve service quality and user experience.
• Comply with legal and regulatory requirements.
• Communicate with users when necessary.

3. Information Sharing

DownUp does not sell or rent personal data to any third party. However, some information may be shared in the following cases:

• With payment service providers to execute transactions.
• Upon request from competent legal authorities.
• To protect platform or user rights.
• In case of suspected fraudulent or illegal activity.

4. Data Storage and Protection

• Data is stored on secure servers.
• Technical and organizational measures are used to protect data.
• Access to sensitive data is restricted.
• Regular backups are performed.

Despite taking all reasonable measures, 100% data security cannot be guaranteed.

5. Chat and Content

Messages exchanged between users are stored temporarily for transaction organization and dispute resolution purposes. Users cannot manually delete messages, and they may be automatically deleted after transaction completion.

6. Cookies

The platform may use cookies to improve performance, user experience, and save settings. By using the platform, you agree to the use of these technologies.

7. User Rights

• Request correction of incorrect data.
• Request account deletion according to applicable terms.
• Access some data associated with the account.

Some requests may be denied if they conflict with legal or security obligations.

8. Data Retention

Data is retained as long as the account is active or as required by legal and regulatory requirements, then deleted or anonymized when no longer needed.

9. Privacy Policy Changes

DownUp reserves the right to modify the privacy policy at any time. Continued use of the platform after updates constitutes acceptance of the modifications.

10. Contact

For any privacy-related inquiries or data protection questions, you can contact us via the official support email.